Return and exchange steps:
Contact our customer service, explain the original return, send the product code -> return -> refund
When you return the package, the post office will send you a receipt. Please tell the customer's receipt to the customer service and write the order number in the package, we will track the return location and process the refund as soon as possible.

New and unassembled	Used and undamaged
To be returned in Original Packaging	disassembled and repacked into original packaging
Up to 30 days from the date you received your chair, based on tracking	Up to 30 days from the date you received your chair, based on tracking
At purchaser's responsibility	At purchaser's responsibility
FREE	20%

 

An additional fee² of up to 10% may apply (determined upon inspection of the returned goods)

Refunds will be initiated within 30 days after receiving and inspection of the return goods

Refunds will be issued via the same payment method used for the purchase of the returned goods

DO NOTE THAT THE RISK OF LOSS OF ANY RETURNS ARE BORNE BY THE CONSUMER ONCE THE PRODUCT TO BE RETURNED HAS BEEN PASSED TO THE COURIER. YOU ARE RESPONSIBLE THAT YOUR RETURNS ARE PROPERLY PACKED AND SHIPPED BACK TO US.

ANY FILING OF CLAIMS FOR DAMAGES WITH CARRIERS MUST BE DONE AT THE CONSUMER'S DISCRETION AND RESPONSIBILITY.

ALL RETURNS AND REFUNDS DECISIONS BY HEALTHRELIFE SHALL BE FINAL.

¹ RETURN FEE INCLUDES ADMINISTRATIVE AND INSPECTION FEE

² ADDITIONAL FEE IS DETERMINED AFTER INSPECTION OF THE CONDITION OF RETURNED GOODS, OVERALL PACKAGING CONDITION AS WELL AS ANY PART RELATING TO THE CHAIR

³ REFUND % FEES ARE CALCULATED BASED, AT CHECKOUT, ON THE FINAL PAYABLE AMOUNT OF YOUR ORDER